Terms of service

What are the conditions for Replacement Or Refund?

As explained earlier, to be eligible for free replacement, return, refund of any item – buyer must product an authenticated unboxing video which can support buyer’s claim. No replacement claim will be accepted without unboxing video.

Free replacements or refund can be requested if the following conditions apply:

 

• Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
• Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
• Item received is different from their description on the product detail page on humpycase.in; 
• Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)
• You have 3 calendar days to replacement/refund an item from the date you received it.
• If your refund/replacement is approved, we will initiate a refund to your original method of payment within 24 working hours.